Privacy Policy

How we protect your information

Last updated: April 2026

Introduction

Artful Connections ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete our contact form
  • Purchase Gift Boxes or Art Supplies
  • Use our NDIS invoicing or justification tools
  • Subscribe to our newsletter

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address (for product delivery)
  • NDIS number (for NDIS-funded purchases)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Process Gift Box and Art Supplies orders
  • Facilitate NDIS-funded purchases and invoicing
  • Send you updates and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

Third-Party Services

We may use third-party services that collect, monitor, and analyse information, including:

  • Google Analytics for website traffic analysis
  • reCAPTCHA for form security

These services have their own privacy policies addressing how they use such information.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

NDIS Information

NDIS participant information collected through our invoice request and justification tools is used solely for the purpose of facilitating NDIS-funded purchases. This information is not shared with third parties except as required by the NDIS invoicing process (e.g., sending invoices to Plan Managers).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page.